Joan has a unique cross section of qualifications that all add up to remarkable customer service. Her background in finance, healthcare and business team up to comprise that rare combination of no nonsense precision and organization tempered with an extraordinary ability to always "do the right thing" for the client. Joan spent 18 years working in a hospital environment where she guaranteed the medical needs, comfort and dignity of patients. She subsequently owned and operated a retail, customer-driven business for fifteen years with full fiscal responsibility. In other words, with Joan it's always about serving the needs of others.